Systems Thinking
There is a structure that runs parallel to and often is the enabler of your value chain that enables you to serve your clients. In the modern organisation – regardless of industry – there are various programs that form an integral part of this ecosystem. The most important programs that facilitate your ability to Sell to, Service, and Fulfil client requirements for part of what is called the “Digital Value Chain”
Numerous client expectations can only be facilitated by the digital value chain and your staff’s ability to execute their interactions with the digital value chain expertly. As customer expectations increase, so pressure increases on the breadth and depth of your mastery of your digital value chain.
The digital value chain is not about the technology itself, it’s about enabling new and dynamic business models (or making existing business models much more efficient and transparent) through digital technology.
But at the same time we embrace that these systems are created to serve people, both inside and outside the company.
Service Blueprint
What would you do if you could do anything you wanted?
Salesforce CRM implementation
CRM Done Right
CPQ (Quote to Cash)
The core activity your CRM needs
Platform Business Partners
The sum of the parts in one ecosystem
Strategic Analysis focus areas
New technologies and software allow us to scientifically analyze your historical business data. With this information, our experience and understanding we are able to re-direct your sales team’s daily activities to support your business case. (A confidentiality clause in our contracts protects all your data and IP).Based on a revised plan we facilitate the change in your business and meet with you and your team on a weekly basis for two to three hours. When we are not on site we are able to support and manage the directives remotely.
- An in depth analysis of the sales process (software, procedure and current numbers)
- A vigorous test of each sales employee in order to gauge their current skill
- After the one on one with the sales staff we give feedback to the owner/manager and determine if there is a skills shortage or a behavioural issue
- We are extremely effective in coaching objection handling, creating needs with consumers and up selling skills for any business type
- On average we increase sales success ratios with 15% and average consumer spend with 30%. We measure these ratios in detail for a period after our intervention
Strategic analysis focus areas
If a part of the puzzle is missing, it undermines the winnability of the game. As a boutique marketing, sales, and service implementation practice, we look for solutions and low hanging fruit where small changes can produce big results – but the areas of highest leverage are often the least obvious.
I am a sales whisperer. I have the blessed ability to responsibly influence the decisions people make to the extent where the person makes a purchasing decision that suites my sales plan and targets. All of us have inherited this ability on a genetic level. As early hunter/gatherers we had to learn to think in the abstract and on behalf of others. Great hunters could imagine themselves into the position of their prey, pre-empt their actions and act accordingly. I coach sales people to access that ability on a one to one basis over a period and leave you with a natural sales person that adds more value to your organisation and extend their “sales shelf life”.
- Value offering 95%
- Sales 98%
- Customer experience 92%
- Retention and re-sell 89%
- Targeting and marketing 96%
Second floor, Block C, Southdowns Office Park, cnr John Vorster Drive & Karee Str,
Irene,
Centurion
Phone: 012 004 0371
Email : info@exah.co.za